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Making a complaint

MAKING A COMPLAINT​

  • Have a complaint about a food-related illness? Contact the NSW Food Authority on 1300 650 124 
Staff from Auburn City Council are also available to investigate a broad range of consumer complaints or concerns about a particular food premises or activity.
 
All complaints are dealt with confidentially. If you're making a complaint, we will ask you for a name and address or telephone number so that we can provide feedback or clarify the information provided.
 
Complaints can be made to Auburn City Council Council's Environment & Health Unit through our Customer Services Team on (02) 9735 1222. You can also make an appointment to speak to an Environmental Health Officer.
 
Complaints may include, but not be limited to:
  • Foreign objects in food such as stones, hair, glass, insects etc
  • Mouldy or rotten foods
  • Swollen cans or products which are past their use by date
  • Poor food handling practices
  • Pests or animals in kitchens or dining areas
  • Unclean premises
  • Inadequate or incorrect labelling
It should be noted that the role of Auburn City Council is to ensure compliance with current food laws in a fair and reasonable manner. This service does not extend to providing legal advice or seeking compensation on behalf of customers for food related illness or personal injury.
 
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