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Library Frequently asked questions

FREQUENTLY ASKED QUESTIONS

 

How do I join the library?

Membership of Auburn City Library Service is free and open to everyone. You can do this at the library or you may fill out the form online, using our online library catalogue.  
 
For further information visit our About your library page.
 

How can my child join the library?

You can join your child by filling out an application form, either at the library or online using our online library catalogue. You will also need to fill in a youth application form on behalf of your child. 
 
For further information visit our About your library page.  

Does it cost anything to join the library?

No! Membership of Auburn City Library Service is free and open to everyone. 

What should I do if I lose my library card?

If your card is lost or stolen, please notify the library immediately.
 
You are responsible for all items borrowed on your card until it is reported lost. To get a replacement card you will be required to pay a fee and show proof of address.
 
For information on our fees, please view the Fees and Charges information sheet.  

Where are the libraries located?

Auburn, Lidcombe, Regents Park and Newington. View our Hours and Locations page for more information. 

When are the libraries are open?

View our Hours and Locations page for more information. 

Visit our Hours & Locations page to view our contact details.  

What can I borrow?

We have an extensive collection of books, multimedia, magazines and more. For more information, visit the About Your Library page.  

How many items can I borrow?

You may borrow up to 5 kits, 5 CDs, 5 DVDs, and 2 items per subject for school assignments. There is no limit on other items. 

Can I borrow without my library card?

You may borrow once without your card, but you will need to provide proof of your name and address (such as a drivers license).   

How long can I borrow items for?

The loan period for most items is 21 days.
 
This may vary for high demand items, recent fiction and inter-library loans. Please check with a member of staff if you are uncertain about a particular item.  

How do I renew an item if I can’t return it by the due date?

You can renew your items by logging in to the online library catalogue or contacting the library 

How do I check what I have on loan or reserved?

Log in to the online library catalogue using your library card number and your PIN.  
 

How do I change my library PIN number?

You can change your PIN by clicking on Set/reset password an email will be sent to your account with a link to change your password.
 
If you experience any problems please contact your local library.

What do I do if I have forgotten my library PIN number?

Show your card to one of our library staff members. You will need to provide proof of your name and address to have your PIN reissued. 

Can I return items to the library after hours?

Yes! Simply use one of the after-hours return chutes located at the following Libraries : Auburn Library,Lidcombe and Regents Park Library

Where can I return items?

You can return items at any of our branches. For the locations of our branches, please visit the Hours and Locations page.  

How can I find out if the library has an item?

You can use the library catalogue to search for an item.
 
Simply type a subject, title or author into the search field, and click search to start the search.

How can I access the library catalogue?

You can visit the library and use one of our catalogue  or you can access the catalogue online.

An item I want to borrow is on loan to someone else. How can I reserve it?

To reserve an item, you can visit the library and ask a staff member for assistance. Alternatively, you can reserve an item yourself by logging in to the online library catalogue.  Once you have located  the item that you want to reserve, select Reserve Title and then follow the prompts.
 
Please note that there is a fee to reserve an item. View the current list of fees and charges.  

The item I want is not listed in the library  catalogue, how can I get this item?

Items not held by Auburn Library can be requested from other libraries.  A fee will apply. Please ask one of our staff members for assistance.  

What should I do if I lose or damage an item that I have borrowed?

If you lose or damage an item, please inform the library as soon as possible. Staff will be able to let you know what the replacement cost of the item is.  

I’ve tried to renew my items online without success. What should I do?

You will be unable to renew and item if it has been reserved by somebody else or is overdue.  If you are still having trouble, please contact the library and one of our staff members will assist you.   

Can I access the internet at the Library?

Yes. All our libraries have computers with free restriced internet and user-pay unrestricted  internet access. You can book time on the computer for use up to 2 hours a day. To book a computer, use the online catalogue, the print release station at the library or you can contact a staff member at the library for assistance.

How can I book a computer?

You can book time on the computer for use up to 2 hours a day. To book a computer, use the online catalogue, the print release station at the library or you can contact a staff member at the library for assistance.  A small fee is applicable.

 

Can I use my own laptop at the library?

Yes, you can use your laptop anywhere you like in the library.
 
You can also use your laptop to connect to our wireless internet network. Please collect a wireless access ticket from the staff at the library. Free for library members.

What is the Friends of Auburn Library Service (FOALS)?

Friends of Auburn Library Service (FOALS) are members of the community who support, extend and promote the services of the library.  

What happens if I have overdue items?

If you have overdue items you will not be able to borrow more items or use the computers or other library services until the items are returned. 

How can I borrow items if I am housebound due to disability or illness?

The Library has a Home Library Service for people who are unable to visit the library. Please visit the Services and Facilities page for more information. 

The library has several Justices of the Peace who volunteer their time to service the community.  Pick up a copy of the timetable at the library or visit the What's On page for more information.
 

Can I learn to use a computer at the library?

The Library holds free computer classes at Auburn. Pick up a copy of the timetable at the library or visit the What's On page for more information.
 

Can I cancel my library card?

You can cancel your library card if you have no outstanding items or fines. Please contact a staff member at the library.   

Does the library have programs for children?

The library has many programs for children, including Baby Bounce and Rhyme Time, Preschool story times and Homework Help. For more information, visit the Kid's Corner.

Is the Library catalogue on the web?

Yes.

May I use a diskette, CD, or USB flash drive with your computers?

Yes, you can use your own storage device in the public computers at the library. 

Where may I find items that are new to the library's collection?

You can view new items using the online library catalogue.  If you can’t find the item you are looking for, ask a librarian.  
 
New items may also be on display around the library.  

Does the library have community language materials?

Auburn Library provides a range of resources in different languages.  For more information see our About your library page. 

Does the library accept donations of books?

Yes. Please check our Donations Policy before donating. 

What services does the library have for people with disabilities?

The libraries offer remote access to the library catalogue and databases, ramp access to the buildings, automatic doors, disabled toilets, lift to the first floor (Auburn only), Large Print Books and Audio books (CD and MP3). We also have a Home Library Service for people who are unable to visit the library. 

Where can I get books in other languages which your library does not hold?

Library staff will assist you to track down materials in languages that the library does not hold. We can organize bulk loans of material from other libraries.

How can I find information in other languages?

MyLanguage.gov.au provides access to search engines, web directories and news in over sixty languages.   

What is English Conversation Class and how can I put my name in?

English Conversation classes are free and available to anyone wishing to attend. They are run by volunteer tutors and it is not necessary to make a booking – just turn up on the day and join a friendly group of people who are trying to improve their English Conversation skills. Pick up a copy of the timetable at the library or visit the What's On page for more information. 

I want to be a volunteer, how can I get more information?

View the current Volunteer Opportunities for more information.

Do you have translating/interpreting service? Where can I get my documents translated?

The library does not have a translating/interpreting service, but staff can assist you in locating such a service. 

Do you have RTA Driving test/questions in other languages?

The RTA website provides Driving test/questions in other languages. You can access the RTA website at the library when you are using one of our computers.  

Do your staff speak any community languages?

Library staff speak some community languages. We can also access the Translating and Interpreting Service (TIS) National. 

Do you have Homework Help?

The library provides Homework Help program. Visit the Youth @ Auburn Library page or Kids corner page  for more information. 

My question was not listed, how do I get further assistance?

For further assistance, you can contact one of our branches.