Your suggestions are used by Auburn City Council to assist in the evaluation of the quality of service we provide. Suggestions made by customers are provided to the appropriate Manager for consideration.
Making a complaint
If you would like to make a complaint, you should first contact Customer Service on (02) 9735 1222. You can also contact us at firstname.lastname@example.org
A customer service officer will log your complaint and refer it to the relevant Council department, where it will be dealt with in accordance with Auburn City Council’s Complaints Management Policy.
A complaint can also be made by:
- Fax: (02) 9735 1397
- Email: email@example.com
- Mail: Auburn City Council, PO Box 118, Auburn NSW 1835
- By appointment: Civic Place, 1 Susan Street, Auburn NSW – prior appointments can be arranged by contacting Customer Service on (02) 9735 1222.
Make sure you include your name, address and contact phone number, together with a brief description of your complaint.
Complainants’ details will not be disclosed without their consent. This includes not giving details to any Council officer involved in a complaint. The Internal Ombudsman is located in a secure office where complainants can provide information confidentially.