Auburn City Council

HOW AND WHEN TO PAY

When are rates levied?

Rates are levied each year for the period 1 July to 30 June.

Rate notices are posted in July and the amount levied may be paid in one payment prior to 31 August without interest charges or may be paid by four instalments due on the following dates:

1st instalment - 31 August
2nd instalment - 30 November
3rd instalment - 28 February
4th instalment - 31 May

Provided the payments are received on or before the due date no interest will be charged.

Instalment reminder notices are posted about a month before each instalment is due.

Payments not received by the due date are charged interest calculated on a daily basis. The rate of interest charged for the 2011/2012 rating year is 11% per annum.

If you have instalments paid by Direct Debit, the instalment amount will be drawn from your account on the due date without you needing to take any action at all. The direct debit service is free of charge and allows you to avoid the hassle of remembering to pay on the instalment date.

Pay by Internet

Pay your rates through Council's Secure Online Services using your Visa or Mastercard.

Pay by Credit Card through Australia Post Billpay

Payments to a maximum of $1,000 can be made using Australia Post Billpay over the Internet using your Mastercard or Visa.

Simply quote Biller Code 0247 along with your customer number, the amount being paid and credit card details.

Pay by Council Direct Debit

If you wish to make payment by Direct Debit, please complete the Direct Debit Request Form and return to Auburn City Council in person or mail to the following address as soon as possible:-

Auburn City Council

PO Box 118

AUBURN NSW 1835

Once the form has been received and verified by your financial institution, when a rate payment is due a notice will be forwarded to you indicating the date and the amount which will be deducted from your account.

Please ensure that adequate funds are available on this date to avoid the possibility of additional bank charges.

A direct debit request will be treated as a request for instalment payments by direct debit unless you specify that you wish to pay the full amount of rates on the due date.

At this stage a direct debit can not be made from a credit card account and cannot be taken over the phone by Council staff.

Download the application Direct Debit Request Form or call Auburn City Council's customer service staff for details on (02) 9735 1222.

Pay by Australia Post Direct Debit

By authorising Australia Post to debit a nominated bank account, annual or quarterly instalments can be automatically debited on the due date from your Mastercard, Visa, Savings or Cheque Accounts.

Access the Australia Post Billpay website and pay using your credit card.

Pay by mail

Auburn City Council supplies pre-addressed re-useable envelopes for payment by mail to our Locked Bag address. Cheques should be made payable to Auburn City Council.

Please note that payments are processed by Council's bank. Please do not pin or staple your cheque to the deposit slip. A receipt will not be issued. Sufficient time must be allowed for the payment to be received on or before the due date.

Pay at any Post Office or Bank

Present your rate notice at any post office or bank. If you pay at a post office or Commonwealth Bank no transfer fee will be charged and you do not need to have an account with the bank. Payment can be made at other banks however a transfer fee may be charged.

Personal payment at Auburn City Council

You may pay your rates in person at Auburn City Council's Customer Service Centre, located at Civic Place, 1 Susan Street, Auburn between 8.30 am and 4.00 pm Monday to Friday.

Pay by BPAY

Contact your participating bank, building society or credit union to arrange payment directly from your savings, cheque or credit card account. You will need to provide the biller code 18184 and your customer number which is shown on the front page of your rate notice.

Pay by telephone

You can pay your rates by phone 24 hours a day, 7 days a week by phoning the national telephone number 13 18 16. You will need to provide the biller code 0247, your customer number and your credit card details. International callers should phone +61 3 9625 2364.

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